Code of Ethics
of the Municipality Officer
at the Municipality Administration of Lom
Chapter 1
Common Clauses
Ar. 1. The present code defines the ethic rules of behavior of the officers of the municipality administration of Lom and aims to strengthen the public trust in the moral and the professionalism of the officers, as well as to increase the prestige of the municipal authority.
Ar. 2. (1) The officer works for the interest of the municipal administration, as his/her behavior is based the principles of lawfulness, loyalty, transparency, candidness, responsibility and accountancy.
(2) The officers are obliged to perform their duties competently, objectively and conscientiously, and ought to strive constantly to improve their work in interest of the citizens. They work for achievement of the most rational and effective consumption of the municipality recourses.
(3) The officers ought to observe their work time and to come at work in time; the leaves of illness must be used only with medical prescription. In case of absence on account of health reasons the officer ought to inform his/her superior. The same is valid in all other cases of absence, no matter what's the cause.
(4) The municipality does not approve the eventual connections of its officers with criminally registered persons.
(5) The officers have no right to agitate with political or religious purposes on their work places.
Chapter 2
Relationships with Citizens
Ar. 3. (1) The officer performs its duties impartially and with no prejudice, and thus creates conditions of equality with the examined cases and the concerned persons, and presents qualitative administrative services, available for all citizens.(2) The officer is obliged to keep the data and the personal information of the citizens, with which he/she becomes familiar with or apropos performing its professional duties.
Ar. 4. The officer participates in the process of improvement of the administrative services for the citizens and refers with respect, helpfulness, openly and carefully with them. He/she does not provoke with his/her behavior conflict situations, and if such have happened he/she strives to find a solution, controlling his/her manner no matter the circumstances.
Ar. 5. The officer conveys to the citizens the information they need in a defending their rights and interests way.
Ar. 6. The officers answer the questions raised by the citizens in accordance with their professional competence, and if they are not able to answer – directs the citizens to the appropriate officers in the municipality.
Ar. 7. The officers must not make wrong or misleading written or spoken enouncements at matters of professional nature.
Ar. 8. The officers do the administrative servicing in time and with accordance with the law.
Ar. 9. The officers refers to the citizens with respect and good manners, considering their rights and abstaining of discriminative deeds on political, ideological, linguistic, racial, ethnic and religious base.
Ar. 10. The officers are not allowed to take advantage of their professional positions for threatening the citizens or for accomplishing psychical or physical harassment.
Page updated: 15.02.2012
Content validity: 31.12.2012
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